Terms.
Built for a clear agreement.

1.1. These GTC comprise the contractual terms and conditions of PROLOCATE Ltd., unilaterally determined in advance by the Service Provider for concluding contracts without the involvement of the other party. They describe the services provided through www.prolocate.eu (the “Website”) and ordered by Clients. When the Client confirms the Service Provider's quotation and the parties agree on the provision of the ordered services, the Client is deemed to have accepted these GTC.

1.2. Contracts concluded through the Website concerning the Service Provider's services are governed primarily by these GTC and by Hungarian Act CVIII of 2001 on certain issues of electronic commerce services and information society services; Act CLV of 1997 on consumer protection; Government Decree No. 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses; and Act V of 2013 on the Civil Code (the “Civil Code”).

1.3. If the parties wish to deviate from these GTC for a specific service, they must do so in the individual contract.

1.4. A private person who qualifies as a consumer under point 3 of subsection (1) of Section 8:1 of the Civil Code—a natural person acting outside their profession, self-employment or business activity when ordering the services—is referred to as a “Consumer”. The special provisions for Consumers set out below also apply to them.

1.5. The Service Provider declares that it is not subject to a Code of Conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

1.6. Business customs under Section 6:63(5) of the Civil Code apply to the relationship between the contracting parties only insofar as they do not modify the terms of their contract.

The Service Provider provides the following services under these GTC:

The Service Provider does not undertake to deliver the following items:

4.1. The Client may request a quotation by emailing office@prolocate.eu or through the Website. A quotation request does not create a payment obligation.

The order must contain:

For orders placed by email, the Service Provider cannot verify the actual owner of the email address. If a Client places an order as a private person from a corporate email address, the Client is responsible for the content of the order.

4.2. The Service Provider prepares the quotation from the Client's data and information and sends it within three working days to the email address supplied with the request. The quotation and subsequent emails are deemed delivered if sent to that address, even if they enter the Client's spam folder.

4.3. Until accepting the offer, the Client may remedy omissions, amend the request or correct incorrectly recorded data by email or post using the Service Provider's contact details in these GTC.

4.4. When the Client accepts the quotation and the parties agree on the service date and other substantial terms, they enter into a contract (the “Contract”). The Client acknowledges that an electronic contract concluded remotely has the same legal effect as a contract signed in person.

4.5. The primary language of the Contract and communications is Hungarian and, according to the Client's needs, the secondary language is English. In a legal dispute, the Hungarian text prevails.

5.1. The quotation includes the fees for the loading team and vehicle(s) for the number of hours stated in the quotation.

5.2. The parties may agree on different rates. The hourly rate may vary according to the number of loaders and the size or type of truck. The Service Provider informs the Client of the rates in advance.

5.3. Because service duration may depend on circumstances beyond the Service Provider's control—including a failure to reserve parking that requires items to be moved farther than estimated—the Service Provider may set the fee lower or higher than the quotation by applying the corrective items in the quotation where actual working time differs significantly from the estimate. The fee may be reduced only to the stated minimum hourly fee: three working hours on weekdays and four on weekends or public holidays. The Client acknowledges that the quoted hours and total are estimates and the invoiced fee may differ because of circumstances beyond the Service Provider's control.

5.4. The Client acknowledges that the Service Provider applies the fee-adjustment table included in the quotation. If the service takes less time, the fee is reduced only to the applicable minimum hourly fee; if it takes longer, the fee is increased by the corrective items stated in the quotation.

5.5. Unless the quotation covers multiple rounds, the quoted fee includes the kilometre fee for one transport between addresses A and B. The Service Provider may charge an additional kilometre fee where more than one address is involved.

5.6. If moving objects over 100 kg or “particularly heavy objects” was not included in the request or Contract but later becomes necessary, the Client must notify office@prolocate.eu at least 24 hours before service starts. The Service Provider may adjust the team and issue a supplementary quotation. The final fee is adjusted for additional costs caused by incorrect information, as well as the corrective items. The same applies if significantly more items require delivery than the Client originally specified.

5.7. The Service Provider may charge additional fees for moving objects over 100 kg, which must be communicated to the Client in advance.

5.8. For rural destinations—where at least one address is outside Budapest—or international destinations—where at least one address is outside Hungary—the charged hours include the truck's total travel time, with the Service Provider's head office treated as the point of origin and destination.

5.9. If removal takes place on a weekend or public holiday at the Client's request, the Service Provider charges the surcharge stated in the quotation.

5.10. Before the Contract is concluded, the Client may request a fixed lump-sum quotation. The Service Provider considers all factors that may negatively affect performance and prepares the fixed quotation accordingly. After performance, the Service Provider has no claim beyond the predetermined lump-sum contractual fee.

6.1. Because service duration may depend on circumstances beyond the Service Provider's control, arrival at addresses after the first delivery of the day depends on time spent at earlier addresses. Except for the first delivery address of the day, the agreed arrival time is an estimate and may differ from the actual arrival time.

6.2. The Client's instructions may not extend to organising the Service Provider's activities or make performance more burdensome. The Service Provider warns the Client about inappropriate or unprofessional instructions. If the Client maintains them, the Service Provider may cancel the Contract or perform the task at the Client's risk. The Service Provider refuses any instruction that would violate law or an authority decision, or endanger people or property.

6.3. No person other than the Service Provider's employees may be present on the truck platform during work or in the cab during transport between addresses A and B. The Client or its representative may not travel with the Service Provider's employees.

6.4. The Client must make the work site available in a condition suitable for performance. The Service Provider may refuse to start until this obligation is fulfilled. If the Client does not comply within a reasonable period set by the Service Provider, the Service Provider may cancel the Contract and claim damages.

6.5. The Client must provide general hygienic conditions for the Service Provider's staff. If these conditions are not met, the Service Provider may cancel the Contract and the Client must pay a penalty equal to the minimum hourly fee: three hours on weekdays or four hours on weekends or public holidays. The Client may place a new order once suitable hygiene conditions are available.

6.6. The Service Provider may cancel the Contract at least one week before the Service begins and must communicate the cancellation before commencement. In that event, the Client is not entitled to compensation, indemnity or another pecuniary claim against the Service Provider.

7.1. The Service Provider and Client determine the hourly rate in the Contract. Work ends 12 hours after the start of service or, at the latest, at 20:00. If the Service is not completed within that period, the parties designate another day and apply the hourly rates already agreed.

7.2. If work exceeds the quoted duration and lasts more than 12 hours per day or continues after 20:00 local time, and the Client requires further performance, the Client pays the daily contractual fee upon invoice. The parties may then agree on a new continuation date under the previous conditions. The Service Provider ensures the same terms and prices for three months from the date the quotation was sent.

8.1. The Contract is concluded for a fixed term and remains in force until the Service is completed.

9.1. Unless the Contract states otherwise, payments are made in HUF or EUR.

9.2. The Service Provider issues an invoice when the work is completed, meaning either the full Service, a maximum of 12 hours of service in a day, or service until 20:00 local time. The Client transfers the invoiced total to the Service Provider's bank account by the due date. If the parties agree on a cash-payment invoice, the Client pays the total in cash to the team leader present during performance. In the absence of a prior agreement on payment method, the Client may pay the fee only in cash.

9.3. If the Client pays late, the Service Provider charges statutory interest under the Civil Code from the due date until payment.

10.1. After performance begins, the Client may exercise a right of cancellation or termination by sending an unequivocal statement to the Service Provider's postal or email address. The Service Provider acknowledges receipt.

10.2. A Client other than a Consumer may cancel the Contract or change the commencement date within seven calendar days before the date stated in the order, subject to a penalty equal to the minimum hourly fee in the quotation: three hours on weekdays or four hours on weekends or public holidays.

If fewer than seven calendar days remain when the Contract is concluded, a Client other than a Consumer may cancel without penalty within 12 hours of placing the order. After that period, the Client must pay a penalty equal to the working time stated in the quotation: three hours for weekday work or four hours for work on a weekend or public holiday.

10.3. On cancellation or termination by a Client other than a Consumer, the Client pays the proportionate contractual fee and compensates damage caused by termination, up to the contractual fee stated in the Contract.

11.1. In the event of defective performance, the Client may assert a warranty claim against the Service Provider under the Civil Code.

11.2. Considering the nature of the Service, the Client may request reparation. If the Client refuses reparation, the Client may request a proportionate fee reduction, have the defect repaired at the Service Provider's expense, or have another party repair it.

11.3. The Client must notify the Service Provider of a defect immediately after discovery and no later than eight days after discovery. Warranty rights may not be enforced more than one year after performance of the Contract.

11.4. The Client may assert a claim only on the basis of a record signed by both parties on site and describing the defect.

11.5. In the event of defective performance, the Service Provider is not obliged to provide a warranty under either the Contract or law.

12.1. The Service Provider is exempt from compensating or repairing damage if it proves that the damage was caused by a circumstance beyond its control, unforeseeable when the Contract was concluded, and which it could not reasonably have been expected to avoid or prevent.

12.2. Liability for damage covers only Client assets for which the Client made a prior detailed value declaration and delivered it to the Service Provider before work began.

12.3. At the end of performance, the Client and Service Provider must jointly inspect the property and movables and record any damage or loss at the place of performance. The record must describe the damage and bear both parties' signatures. Liability does not cover damage that was not recorded.

12.4. The Service Provider is not liable for:

12.5. The Client is liable to the Service Provider for damage caused by inadequate or missing packaging or by absent, incomplete or inaccurate data, information or documents relating to the shipment.

12.6. A Client other than a Consumer acknowledges that the Service Provider's liability for breach of Contract, including material and non-material damage, is limited to the quotation total for the relevant order. The limit does not apply to intentional or grossly negligent conduct by the Service Provider or a breach harming human life, physical integrity or health. The limit also applies if the Contract is proven invalid or the parties provide services under a contract no longer in force.

12.7. The Client uses the Website at their own risk. The Service Provider is not liable for material or non-material damage arising from use of the Website or for Website-user conduct. The Client must ensure the security of their own computer and data. The Service Provider is not liable for damage or data loss occurring during use.

12.8. The Client is fully and solely responsible for their conduct while using the Website and for opinions expressed in comments stored by the Website.

12.9. Neither party is liable for failure to perform obligations where performance is prevented by circumstances beyond its control, unforeseeable when the Contract was concluded, and which it could not reasonably have been expected to avoid or prevent (vis major). Such circumstances may include war, terrorism or other emergency, natural disasters, national strikes or unlawful work stoppages, extraordinary governmental measures, communications-system breakdowns, server attacks, hacker attacks and unauthorised access. The parties must notify each other immediately of such circumstances.

13.1. The Client may communicate a complaint about conduct, activity or omission by the Service Provider or a person acting on its behalf in connection with the Service, orally or in writing through the contact details on the Website.

13.2. An oral complaint must be investigated immediately and remedied where necessary. If the Client disagrees with the handling or immediate investigation is impossible, the Service Provider immediately records the complaint and its position. For an in-person oral complaint, the Client receives a copy of the record. For an oral complaint made by telephone or another electronic communication service, a Client other than a Consumer must send an email summary to the Service Provider; otherwise, the complaint is deemed not to have been communicated.

13.3. The Service Provider must respond to a written complaint in writing within 30 days of receipt and state the reasons for rejecting a complaint.

All data, facts and information relating to the Client's activities that becomes known during the removal, and whose disclosure, acquisition or use by unauthorised persons would damage or endanger the Client's interests—unless otherwise classified as secret by law—is confidential information.

The Service Provider must protect confidential information for three years from the date of removal and protect business secrets without time limit. It may not make confidential information available to a third party or disclose, transfer or publish it. The obligation also applies to persons involved in providing the services. The Service Provider is liable for damage resulting from breach of confidentiality under these GTC.

15.1. By accepting these GTC, the Client acknowledges that the parties entered into the Contract after due consideration and assuming the risk of error and, in this respect, may not contest their legal declaration on the ground of error. The parties exclude the possibility of challenging the Contract on the ground of a manifest lack of value.

15.2. The parties regard email communication as written communication. They communicate through the persons designated in the specific order and fulfil the notification obligations under these GTC, the specific order and applicable law through those persons.

15.3. A party must report any change in its contact person to the other party within three working days.

These GTC enter into force when published on the Website and remain in force until revoked. The Service Provider may unilaterally amend them. In every case, the version of the GTC published on the Website on the date the Contract is concluded applies to that Contract.